Question: hello friend, the remote control does not work, does not answer most buttons, what to do now
Answer:
- Please change battery of remote control firstly,
- Please operate the remote control to TV box IR sensor, not DVD player or monitor.
- Check the quality of button, please test remote control button under the camera of mobile phone, see below video
https://videos.files.wordpress.com/Vto1iD6j/remote-control-test_hd.mp4
Question: Hi friends, I have always been facing the remote receiver, I said earlier, most of its buttons have no effect, only one or two buttons can be, but the role of asymmetry, the wrong response, the main functions such as confirmation , change the station, the volume, do not work, anxious to wait for your reply, thank you
Answer: OK, maybe remote control is not correct with tv box firmware. (from your picture, it is Japanese remote control, but firmware is for South America) Engineer will make a new firmware to upgrade, try to solve this problem
https://chinavcan.com/wp-content/uploads/2019/05/ISDB-T8800-20190516.zip
( ISDB-T7800 firmware is for South America, Remote Control is for Japan, So this firmware upgrade to change ISDB-T7800 South America firmware support Japan Remote control)
Please upgrade like below steps
- Please Copy the upgrade file to USB Stick, it is better no other file.
- Disconnect the power of tv box
- Plug on the USB Stick to TV box USB connector
- Re-connect the power of tv box.
- The tv box will upgrade automatic, please don't power off during upgrading, otherwise, the tv box will lose firmware.
- After upgrade ok, it will restart automatically, then you can auto-search tv program
